Postage is set on per order delivery weight, it's impossible to give you an exact figure for your shipping until you begin the checkout process.
FIRST CLASS - dispatched by Royal Mail '24 Hour' service and take approximately 1-2 days to arrive.
SECOND CLASS - dispatched by Royal Mail '48 Hour' service and take approximately 2-4 days to arrive.
SPECIAL DELIVERY - dispatched by Royal Mail 'Special Delivery' service and will arrive the following day. A signature is required upon delivery of the goods.
AIRMAIL - dispatched by Royal Mail 'International Standard' service and will arrive within 4 days - 3 weeks depending on your location.
AIRMAIL SIGNED FOR - dispatched by Royal Mail 'International Signed For/Tracked' service (depending on your location) and will arrive within 4 days - 2 weeks depending on your location. This is a more secure service with a tracking number. A signature is required upon delivery of the goods.
All goods are insured for the value of the goods.
All records are mailed in strong cardboard envelopes. All other orders are shipped in appropriate strong packaging.
Shipping charges will be calculated on the website for online orders, or quoted by telephone or email if ordering by that means.
It is your responsibility as the customer to pay all applicable customs fees and taxes for your country.
UK CUSTOMERS - If your goods do not arrive within 5 days of dispatch (7 days for free delivery items), first call or e-mail us to confirm your order has been shipped. Normal delivery time after dispatch is stated above. Pre-order items will be shipped in time for you to receive your goods (hopefully) on the day of release.
OVERSEAS CUSTOMERS - If your goods do not arrive within 20 days of dispatch first contact us to confirm that your order has been shipped. We can not investigate lost or missing parcels until 20 days have elapsed.
DAMAGED / DEFECTIVE GOODS
We accept returns of damaged or defective goods. This excludes consumables and worn items. Notification of receipt of damaged or defective goods must be received within seven days of the date of delivery. Goods can then be returned for replacement or for refund if a replacement cannot be obtained. Goods found not to be defective will be returned and the extra carriage costs will be charged to you.
All payments are handled via secure server either through the websites payment handler, or through Paypal. We take security seriously, and do not store any credit card details on our server. This is handled by our credit card provider.
If if any doubt about placing your order, you can always give us a call.
Attempts have been made to defraud Internet shoppers by the unauthorised use of the SOUND IT OUT RECORDS name and brand via email communications and graphics which appear, on the surface, to have originated from SOUND IT OUT RECORDS.
In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.
Please be advised that SOUND IT OUT RECORDS does not request payment in this manner. SOUND IT OUT RECORDS only collects money due for official SOUND IT OUT RECORDS related expenses.
This security notice does not affect the obligation of a customer to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
SOUND IT OUT RECORDS accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.